/u/mr_dfuse2
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I'm pulling my hair out from frustration here..
I have been in IT for over 20 years but can't figure this one out. First I already spend 30 minutes just creating a Microsoft account for my son. Now I want/need to buy him Minecraft because he is going on a camp tomorrow to learn Minecraft.
However I can't buy it cause whatever I do, I need to fill in some kind of 'Profile Address' and the country is disabled and put on 'Nederland'. I live in Belgium though. I have checked all the different country settings, on my local machine, on the Microsoft account page, on his profile page, on Xbox, you name it... They are all put on Belgium. Whatever I do, I can't seem to change the country in the 'Profile Address' dialog when buying.
I found several other Reddit and Microsoft threads (useless of course), but none have an answer that solves my problem.
Anyone knows how to fix this? I need to get this in order in a few hours
Edit: I found a button to change country when buying Minecraft. Guess what I get when I change it: A blank page with "An error has occured". I am using Edge btw.
Edit: trying to buy it now through the XBox app as a gift on my own account. Tried paying both with creditcard and with Paypal. Everytime I get "something went wrong when processing your payment". I buy games all the time with my Paypal on Steam..
Edit: I disabled all age and buying restrictions for my son's account in Family Safety (he is 10 and Minecraft is rated 7 so shouldn't have been a problem). Was finally able to buy it, but now it doesn't show in any account..not in the microsoft store, not in minecraft.net, not in the Xbox app. I checked that I logged on using his account in all those accounts.
Edit: FINALLY solved. All the problems were caused by: Family Safety Settings, using the same browser on the same device, and get this: using the same credit card for multiple purchases of the same game. After two purchases (one accidentally for myself), it wouldn't accept my credit card anymore. And everytime I only got the 'An error has occured'. Never any detailed error information.
submitted by /u/mr_dfuse2
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I have been in IT for over 20 years but can't figure this one out. First I already spend 30 minutes just creating a Microsoft account for my son. Now I want/need to buy him Minecraft because he is going on a camp tomorrow to learn Minecraft.
However I can't buy it cause whatever I do, I need to fill in some kind of 'Profile Address' and the country is disabled and put on 'Nederland'. I live in Belgium though. I have checked all the different country settings, on my local machine, on the Microsoft account page, on his profile page, on Xbox, you name it... They are all put on Belgium. Whatever I do, I can't seem to change the country in the 'Profile Address' dialog when buying.
I found several other Reddit and Microsoft threads (useless of course), but none have an answer that solves my problem.
Anyone knows how to fix this? I need to get this in order in a few hours
Edit: I found a button to change country when buying Minecraft. Guess what I get when I change it: A blank page with "An error has occured". I am using Edge btw.
Edit: trying to buy it now through the XBox app as a gift on my own account. Tried paying both with creditcard and with Paypal. Everytime I get "something went wrong when processing your payment". I buy games all the time with my Paypal on Steam..
Edit: I disabled all age and buying restrictions for my son's account in Family Safety (he is 10 and Minecraft is rated 7 so shouldn't have been a problem). Was finally able to buy it, but now it doesn't show in any account..not in the microsoft store, not in minecraft.net, not in the Xbox app. I checked that I logged on using his account in all those accounts.
Edit: FINALLY solved. All the problems were caused by: Family Safety Settings, using the same browser on the same device, and get this: using the same credit card for multiple purchases of the same game. After two purchases (one accidentally for myself), it wouldn't accept my credit card anymore. And everytime I only got the 'An error has occured'. Never any detailed error information.
submitted by /u/mr_dfuse2
[link] [comments]
Continue reading...