paid registrations

Hello, I recently sent the crypto to the address provided, but the premium account purchase didn't go through automatically. I wanted to know what's going on; sorry if there's a way to open a ticket, I didn't see it on Discord.

Note: The Lite/Free version is available on our website, choose the "Lite" option on the product page. How many paid subscriptions are you losing each month because your users don't know the benefits of purchasing a user upgrade? Do they even know they can upgrade? Would it hurt to make more...